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Privacy Policy

Last updated: 5 October 2026

Contents

Empire Assessments Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, make an enquiry or use our NVQ assessment services.

1. Who we are

Empire Assessments Ltd is a UK company providing work-based construction NVQ assessment services.

Company name: Empire Assessments Ltd
Company number: 11392025
Telephone / WhatsApp: 07411 449 378
Email: benmcnally1966@msn.com
Website: empirenvq.co

For data protection purposes, Empire Assessments Ltd is the controller of the personal information described in this Privacy Policy.

2. Personal information we may collect

Depending on how you interact with us, we may collect information such as:

  • your name;
  • telephone number;
  • email address;
  • current job title, trade or occupation;
  • employer or workplace information where relevant;
  • the NVQ level or qualification you are interested in;
  • information you provide in enquiry forms, emails, telephone calls or WhatsApp messages;
  • information relating to your work experience and competence;
  • assessment evidence, photographs, documents or workplace records you provide as part of an assessment;
  • identification or registration information where this is required for qualification registration or assessment;
  • payment, invoice and transaction information;
  • records of communications with us; and
  • technical information about your use of our website, where applicable.

We aim to collect only the information reasonably necessary for the relevant purpose. The ICO requires organisations to collect and use personal data fairly, transparently and only where there is an appropriate lawful basis. (ICO guidance)

3. How we collect your information

We may collect personal information directly from you when you:

  • submit an enquiry through our website;
  • contact us by telephone, email or WhatsApp;
  • ask us about an NVQ qualification;
  • register for or undertake an assessment;
  • provide evidence for your assessment;
  • make a payment; or
  • otherwise communicate with us.

Where necessary for an assessment, we may also receive relevant information from an employer, training or assessment centre, awarding organisation or another organisation involved in the qualification process.

Where information is obtained from another source rather than directly from you, we will handle it in accordance with applicable data protection requirements.

4. How we use your personal information

We may use your information to:

  • respond to enquiries;
  • identify a suitable NVQ qualification or pathway;
  • provide information about assessment services and pricing;
  • communicate with you before and during an assessment;
  • register and administer an NVQ assessment;
  • review and assess workplace evidence;
  • maintain assessment and quality-assurance records;
  • arrange invoicing and payment;
  • provide customer support;
  • comply with legal, regulatory, tax or accounting obligations;
  • maintain the security and operation of our website and systems; and
  • establish, exercise or defend legal claims where necessary.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless there is a lawful basis to do so.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information. The basis used will depend on the circumstances. (ICO guidance)

We may rely on:

Contract
Where processing is necessary to take steps at your request before entering into an agreement, or to provide NVQ assessment services to you.

Legal obligation
Where we are required to retain or process information to meet legal, tax, accounting or regulatory obligations.

Legitimate interests
Where it is necessary for the reasonable operation and administration of our business, such as responding to enquiries, maintaining records, protecting our systems and managing customer relationships, provided those interests are not overridden by your rights.

Consent
Where we specifically ask for your consent, for example for certain optional marketing activities. Where consent is relied upon, you may withdraw it at any time.

We do not rely on consent where another lawful basis more appropriately applies to the provision or administration of assessment services.

6. Assessment and qualification information

If you proceed with an NVQ assessment, we may need to collect additional information relevant to demonstrating your occupational competence.

This may include workplace evidence such as:

  • photographs;
  • work records;
  • site documentation;
  • professional discussions;
  • witness evidence where appropriate;
  • assessment records; and
  • other evidence required for the relevant qualification.

The specific information required will depend on the qualification and assessment process.

Please avoid providing personal information about other people unless it is genuinely necessary for your assessment.

7. Who we may share information with

We do not sell your personal information.

Where necessary, information may be shared with organisations involved in delivering, administering or quality-assuring your qualification, which may include:

  • relevant training or assessment centres;
  • awarding organisations;
  • assessors;
  • internal quality assurers;
  • external quality assurance personnel;
  • employers where appropriate and authorised;
  • payment or accounting service providers;
  • website, hosting, email or IT service providers;
  • professional advisers; and
  • government, regulatory or law-enforcement bodies where required by law.

Information will only be shared where there is a legitimate and lawful reason to do so.

8. How long we keep your information

We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • whether you become a client;
  • the requirements of the relevant assessment centre or awarding organisation;
  • applicable qualification and quality-assurance requirements;
  • legal or regulatory requirements;
  • tax and accounting requirements; and
  • whether records are required for the establishment, exercise or defence of legal claims.

General enquiries that do not progress to an assessment will not be kept indefinitely.

Financial and accounting information may need to be retained for longer periods. HMRC generally requires limited companies to retain relevant tax records for six years from the end of the relevant financial year, subject to certain exceptions. (GOV.UK guidance)

9. International transfers

Some service providers used to operate our website, email, communications or business systems may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by UK data protection law to ensure that it remains protected.

If an assessment involves a candidate based outside the UK, information may also be processed in connection with that international assessment where necessary.

10. Website forms

Our website uses a contact form to allow visitors to submit enquiries.

Information submitted through the form may include:

  • name;
  • telephone number;
  • email address;
  • current job or trade;
  • NVQ level, where known; and
  • the contents of your message.

Form submissions may be stored within our WordPress website administration system and sent by email to Empire Assessments.

Do not submit sensitive or unnecessary personal information through the general enquiry form.

11. Telephone and WhatsApp

If you contact us by telephone or WhatsApp, we may retain relevant contact information and messages where necessary to respond to your enquiry or administer your assessment.

Use of WhatsApp is also subject to the privacy terms of the WhatsApp service.

12. Cookies and website analytics

Our website may use cookies or similar technologies that are necessary for the operation and security of the website.

If we introduce non-essential cookies, analytics or advertising technologies, we will provide appropriate information and obtain consent where required.

The ICO states that users should be informed about cookies and that consent is generally required for cookies that are not strictly necessary. (ICO guidance)

13. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

Access to personal information is limited to those who need it for legitimate business or assessment purposes.

No internet-based system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we process.

14. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • request access to your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase your information in certain circumstances;
  • request restriction of processing;
  • object to certain types of processing;
  • receive certain information in a portable format;
  • withdraw consent where processing is based on consent; and
  • complain about how your personal information has been used.

These rights are not absolute and may depend on the lawful basis and circumstances of the processing. The ICO confirms that privacy notices should explain individuals’ rights and how they can exercise them. (ICO guidance)

To exercise your rights, contact us using the details below.

15. Complaints

If you have concerns about how Empire Assessments Ltd uses your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

The ICO provides information about making a complaint at its official website.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, contact:

Empire Assessments Ltd
Telephone / WhatsApp: 07411 449 378
Email: benmcnally1966@msn.com
Website: empirenvq.co

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations.

The latest version will be published on this website with an updated revision date.